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Well folks, here is an ugly one. We came to Huatulco in the high season in December and had a car reservation with Advantage. We were supposed to pick the car up at the airport and go to Oaxaca. When we arrived, there was nobody at the rental desk. Eventually, somebody was nice enough to call them in the city and the manager told me that they didn't come because they don't have any cars. In fact, she said, they didn't even get my reservation. She said she will help me out the next day. We slept in a dump as we had no reservations and everything was fully booked. In fact, the dump where we stayed was also booked for the next night. So next day comes and guess what: still no car. I told the lady that she will have to find a place for us to sleep. She got scared that we WILL sleep in her office, so she got us a car. And now the punch line: as we are waiting someone else comes and offers more money and almost gets the car!!!!

But by now I really make her employees mad and I insist that the reservation must have come. She pulls out about 20 reservations and says: Here these are all reservations to be filled!!!!! Of course mine was in there also! After a lot of arguing we do secure the car. Of course we get charged for the whole week as THAT'S HOW THE RESERVATION IS! (no refund for the day lost). You think it's done! Well hold on to your seat. We return the car 6 days later to the airport and again there is nobody there at the time that the contract expires. So we leave the keys with the rep from Budget and the way we go. I finally got my credit card statement. They overcharged me by 100%. So I call the head office in Texas and tell them what the problem is. My feel is that they know about these problems and advise me to write everything down and they will investigate it within 2 MONTHS!!!! So I just called my credit card company and reported it as fraud.

Beware the bit of saving over Avis/Budget will be lost big time. -